Help for Schools

855-230-7850

cst@solutionsbysss.com

Hours as of April 2018:
Monday-Friday: 8:00 am - 6:00 pm ET

Help for Families

800-344-8328

sss@solutionsbysss.com

The customer support center is available to take calls from families during the following hours:

  • Jan. 1 - March 31 - 9 am - 11 pm ET and 9 am - 8 pm ET on Saturday. Closed Sunday.
  • April 1 - April 30 - 9 am - 8 pm ET and 9 am - 4 pm ET on Saturday. Closed Sunday.
  • May 1 - Oct. 31 - 9 am - 8 pm ET . Closed  Saturday and Sunday.
  • Nov. 1 - Dec. 31 - 9 am - 8 pm ET and 9 am - 4 pm ET on Saturday. Closed Sunday.

If you are calling from outside of the
United States or Canada, dial 952-967-9922.

Standard Mail

SSS
P.O. Box 449
Randolph, MA 02368

Overnight Mail

SSS
Application Processing Center
15 Dan Road
Suite 102
Canton, MA 02021

Send Us a Message

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Find Your SSS Contact

To ensure the absolute best customer service, every SSS subscribing school is assigned a Client Success Associate. If you're subscribed to SSS and need assistance, feel free to email cst@solutionsbysss.com or call (855) 230-7850.

Schools interested in subscribing to SSS can email our Business Development team and they'll be happy to help. Families looking for help can contact us with the information to the left or visit our family website at http://solutionsbysss.com/parents.

Help for Families

Please note that SSS has a unique toll-free phone number and email address for assisting families with their questions. Assistance is available in English as well as Spanish.