Help for Families

If you have questions as you complete your PFS or submit documents in the SSS Family Portal, please contact the SSS Family Support Center. Assistance is available in English as well as Spanish.

800-344-8328

sss@communitybrands.com

Phone support is available during the following hours:

  • January 1 – March 31
    9am–11pm ET weekdays and 9am–4pm ET on Saturday. Closed Sunday.
  • April 1 – April 30
    9am–8pm ET weekdays and 9am–4pm ET on Saturday. Closed Sunday.
  • May 1 – Oct. 31
    9am–8pm ET weekdays.
    Closed Saturday and Sunday.
  • November 1 – December 31
    9 am–8pm ET weekdays and 9am–4pm ET on Saturday.Closed Sunday.

If you are calling from outside of the United States or Canada, dial 952-967-9922. 

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