SSS recognizes that our most important asset is our Customers' trust. Keeping information secure and using it appropriately, are paramount concerns. Along these lines, our privacy policies are driven by the following tenants:
- We will not reveal provided information to any third party unless we have previously informed the Customer in disclosures or agreements, have been authorized by the Customer, or we are required to disclose the information by law.
- Whenever we hire other organizations to provide value added services, we will require them to conform to our applicable privacy standards.
Access to the SSS School and Family Portals in order to share or provide sensitive information, requires use of the Secure Socket Layer (SSL) protocol, which is supported through common web browser software such as Internet Explorer or Firefox. Through SSL "secure sessions" are established that are intended to ensure that information that you view or input into the system when you interact with a server (such as the ones used by the SSS School and Family Portals) cannot be viewed or altered while in transit via the Internet.
Personally Identifiable Information We Collect
We (or our authorized service providers or contractors) may collect certain personally identifiable information when you visit our site. For example, certain required and optional personal information (such as your name, home and mailing address, email address, telephone number, citizenship, date and place of birth, parents' names and address, social security number) is collected from you when you voluntarily provide this information to us through the completion of a registration form and/or when you voluntarily complete the financial aid application forms. During registration, we may ask you to create a username and password. Once you register you are no longer anonymous to SSS - you are given a User ID and are able to take full advantage of SSS's online services. You acknowledge that, in connection with the services to be provided via the SSS School and Family Portals, we (and our authorized service providers and contractors) may have access to data that constitutes personally identifiable student education records (hereinafter, “Education Records”).
Non-Personally Identifiable Information We May Collect
In some cases, we may collect information about you that is not personally identifiable. Examples of this type of information include the type of Internet Browser you are using, the type of computer operating system you are using, and the domain name of the Web site and/or Internet Service Provider from which you linked to our site or your IP address. (Your IP address is a numerical address that is used by computers connected to the Internet to identify your computer so that data (such as the web pages you want to view) can be transmitted to you. We also use IP address information for systems administration and trouble shooting purposes. While your IP address by itself does not tell us who you are, your Internet Service Provider may be required under certain circumstances to disclose the identity of the account holder assigned to a particular IP address.)
Use and Disclosure of Personally Identifiable Information
Personally identifiable information collected during the account registration process and by users choosing to receive certain email communications may be used to:
- Improve SSS and its products, offerings, and services. Typically, this information is collected from email surveys and online polls.
- Verify user identity during Customer Service calls.
- Share information with our operational partners for the sole purpose of administering services.
- Customize and/or personalize the content and/or layout of our page for each individual user.
- Send customized newsletters.
- Pre-fill a form with stored personal information.
- Fulfill online purchase requests or other transactions performed on the site. Personally identifiable information is shared with the relevant supplier or selected vendor so that they can complete purchases or transactions.
SSS and its authorized service providers and contractors will not disclose any personally identifiable information of Customers or Participants other than as described above, except to the extent that such disclosure is required to comply with any legal requirement, including, without limitation, in response to a lawful subpoena, court order or similar legal requirement. In addition, in the event that SSS sells or otherwise transfers the assets associated with the SSS School and Family Portals to any other organization or entity, your personally identifiable information likely would be included in the assets transferred.
Use and Disclosure of Non-Personally Identifiable Information
We may also aggregate information that users provide in order to:
- Generate statistical studies and conduct research related to our professional work.
- Identify, develop, and offer products and services that help with the financial aid process, or help obtain such products and services from suppliers and selected vendors;
In support of operating, hosting, and enhancing our website, non- personally identifiable information may be accessed by contractors who assist with programming and technical aspects of website and program operation. All contractors adhere to confidentiality and privacy conditions.
Your California Privacy Rights
If you are a California "consumer," upon your request, we will disclose to you what personal information of yours was shared with what trustworthy third party provider within the last year (including disclosing to you our provider's name and address) if such information was ever used by our provider for their marketing purposes. Note that our current trustworthy third party providers have agreed not to use your information for this purpose, however.
California Civil Code §1798.83 entitles residents of California to request information about the third parties with which SSS has shared personal information in the immediately preceding calendar year if those third parties ever used such information for direct marketing purposes. California residents may submit one request per calendar year in the form of a report that details: (a) what type of information SSS shared, (b) with whom SSS shared such information and (c) the nature of the third party business.
Whom to Contact